Burson-Marsteller Asia Pacific Social Media Infographics

8/11/2011 10:48 AM

This summer, B-M Asia Pacific took a look at the Internet landscape of various countries in the region and the rise of social media.

 

Social Media Trends in China – A Q&A with Zaheer Nooruddin

6/29/2011 2:44 PM

Zaheer Nooruddin, Greater China's Lead Digital Strategist, participated in a Q&A session during B-M's Digital Week 2011 to introduce our colleagues around the world to China's unique social media landscape. The Q&A was originally posted on June 24, 2011 on the B-M Digital China blog.

Question: What are the key digital and social media platforms in China and what should we know about them?  

Zaheer: China's key digital and social media platforms include Baidu, the search engine market leader in China, as well as Sina and QQ, two of the leading integrated web portals in China. On the social media front, within SNS there is Renren and Pengyou, as well as at least 10 other major players in the SNS space. For microblogging, there is Weibo, operated by Sina, and other significant microblogging services provided by Baidu, QQ, Sohu and 163. There are also emerging platforms such as professional SNS (LinkedIn for China) such as Ushi, as well as many major group shopping sites and location-based services. You should know that the digital and social media landscape in China is extremely crowded, complicated and dynamic. The landscape is evolving almost faster than anyone can keep a track of!      

Q: Are companies active in social media in China? Do you have any examples? 

Zaheer: Many companies are becoming increasingly active in social media in China. Multinational companies such as Starbucks, Coca-Cola and P&G brands are leading the trend. In the B2B space, interesting explorations in the space are being carried out by Chinese companies, such as China Mobile. Many companies have blogs, and more and more executives are adopting blogging and microblogging as means of communications with audiences and stakeholders. There are over 5,000 companies on China's main microblogging platform, Weibo, already, and more companies are joining up every day. Companies in China are more active with social media marketing. Using social media for public relations and as a means to manage reputation is still a concept in its infancy in China.      

Q: What's the biggest misconception that clients have about digital or social media programs in China?

Zaheer: Clients tend to think that digital and social media programs in China are not measurable in terms of tracking ROI. This of course is a gross misconception, since, if done properly, there is no medium that is more measurable and tangible in terms of tracking effectiveness and results than the digital medium.

Click here to read the rest of the Q&A on the B-M Digital China blog.

Zaheer Nooruddin is Director and Lead Digital Strategist for Burson-Marsteller Greater China

Digital Week 2011 at B-M

6/21/2011 3:40 PM

Burson-Marsteller is committed to providing its staff with the type of training and support that will ensure we are equipped to help our clients navigate the rapidly changing digital and social media environment. As a result, this week B-M has launched a global, internal, firm-wide initiative called Digital Week 2011. Throughout Digital Week, B-M will offer employees digital training sessions, digital and social media tips, trends, digital strategies and more.

Look for #DigitalWeek and #BMDigitalWeek tweets to follow this week's activities and conversations.

How Social Networking in China is Evolving Faster Than the Eye Can See

6/1/2011 10:19 AM

By Zaheer Nooruddin (This post originally appeared on the B-M China Blog on May 5, 2011.)

I recently came across a report by a local tech analyst company in China, Red Tech Advisors, about the status and "future-value" prospects of China’s RenRen social networking platform.

Renren.com, as some of you will know, is one of China’s leading SNS sites, often (quite erroneously) referred to as "China's Facebook."

 

That is not to say that Renren was not once China's Facebook; it very arguably was. In its previous brand incarnation as Xiaonei (校内网), the on-campus social network, by which it gained its credentials, developed a robust feature-led platform, and its massive following of students from China's best universities and schools, Renren.com fast emerged as the leader of the SNS marketspace in China.

 

Its competition for the title of "King of Social Networks in China" at that time - not so long ago - mainly came from other stand-alone social networking sites like Kaixin001 and 51.com. 

How the times have changed! As with Social Media everywhere, so is it in China. In a matter of just a few years (we're talking 2 or 3 years here), the social media and networking landscape has rapidly evolved. Gone are the days of "just a handful" of viable social networking platforms. In this time, new standalone rivals have emerged to make a play for various audiences and geographies in China, and old players such as Baidu, QZone and Sina, to name just a few (the big 3 Online News Portals - China's veritable Google, Yahoo! and AOL - to offer a loose comparison) have expanded their traditional online media plays with new media business models - models in which Social Networking is at the center of their user retention strategies.

These days Renren finds itself in the business news again, as the company looks to consolidate its market share with major new funding and gets to ready to launch its first IPO on the New York Stock Exchange during this month.

There is no doubt that, with all the hype around China as the world's largest internet market by far, with such dynamic prospects for growth in the Social Web and Media spaces, that Renren's IPO bodes well for the Chinese tech company, and will act as a signal for further IPOs of similar success stories on China's internet.

To me, the China Renren report is interesting on many levels. Most interestingly to anyone interested in Social Media in China, will be the fascinating study of Renren's challenges. Certainly it is not going to be all smooth-sailing for the company, as it tries its best to stay relevant to as many Chinese as possible, increasing its audience and registered (and active) user bases as it moves forward. In fact, as one studies this report, it becomes clear that if anything, Renren has a major uphill battle against it.

Check out some of the interesting timelines and comparative statistics and figures in this report; definitely worth a peruse.

Here are 11 key highlights about SNS (social networking sites) in China that I found in the report that were fascinating:

1.     Renren suffers from a lack of differentiation in the crowded SNS market

2.     Renren's 120M registered users, only around 30-35M are active users

3.     Gaming remains the top draw in terms of what people do on Renren, especially in Tier 2 & 3 cities

4.     "Killing time" and "maintaining friendships" and "making new friends" are also top reasons to use SNS in China

5.     Group Shopping is a big focus in how the platform will develop going forward for Renren

6.     The most used apps on Renren are (1) Diary (2) Photos (3) Music (4) Gaming

7.     SNS is gaining over online News Portals like Sohu and Netease in terms of # of views. Only Sina is maintaining its lead due to its stand-out popular Weibo

8.     Weibo (microblogging) is turning out to be SNS biggest "threat" currently. In fact, some SNS are turning to developing Weibo features to compete. Not to be outdone, some Weibo services in China (like Sina Weibo) are in turn developing out more robust social networking features within their microblogging platforms! 

9.     In terms of stand-out competition in the "pure" SNS space, QQ's Pengyou is a rising threat to Renren's market share

10.   Unlike in the West, "integrated SNS" (the likes of what Google tried to do with Buzz, for example), has proved popular in China. There are a variety of integrated SNS platforms, competing for time and user-base share in China, with the "stand-alone SNS" platforms (such as Renren)

11.   Prospects of the rumored Baidu-Facebook partnership in China look "highly challenging"

To conclude, what are my own key takeaways? 

The Chinese SNS (and Social Media at large, for that matter) landscape will remain deeply fragmented for at least the next 1-3 years. Perhaps longer. Before a clear frontrunner emerges again, as Renren was to China's internet in the mid and late half of the 2000s.

What I think we will see are "communities" developed within various SNS around "interests" – and as social media consultants, we need to talk to clients about the niche, targeting opportunities based on these insights about where their audiences and stakeholders are – i.e. within which cluster of SNS sites – some standalone, others integrated.

All in all, deeply fascinating stuff. Now then, who said China was simple?!

Zaheer Nooruddin is Lead Digital Strategist at Burson-Marsteller China

The Burson Breakfast Series on Social Media

4/5/2011 3:15 PM

Burson-Marsteller is partnering with The Association for Women in Communications-DC Chapter (AWC-DC) to launch a new six-month social media workshop and networking series called The Burson Breakfast Series on Social Media. The monthly breakfast and networking series will focus on the evolving social and digital media marketplace. The sessions will occur on the second Wednesday of every month beginning April 13, 2011 with a presentation by Google's Washington, D.C. product leadership team. The breakfast series occurs from 8:00 a.m. to 10:00 a.m. at Burson-Marsteller's Washington D.C. office.

The cost per session is $25 for members (AWC-DC and co-sponsors eligible) and $35 for nonmembers. Members can also purchase tickets for the complete series for $125.

Read the full press release about our new partnership and series here.

For more information or to register for the Burson Breakfast Series go to AWC-DC program information or email awcdcevents@gmail.com.

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